Please see below some of the questions we are frequently asked about AllergyWise. If the answer to your question isn’t here or if you’re having any other technical problems please don’t hesitate to contact us via email [email protected] 



AllergyWise for Schools FAQs


How do I purchase AllergyWise for Schools (including certificate) in advance for all staff?

Let us know how many staff you would like to purchase for by emailing [email protected]


I've purchased AllergyWise for Schools (including certificate) for multiple staff and have received a coupon code. How do I use it?

Each staff member needs to sign up and enrol onto the course individually here. After enrolling they will see the course payment page where there is the option to ‘add coupon code’. Each staff member needs to enter the coupon code and click ‘apply’. They will then be able to access the course for free and download a digital certificate upon successful completion of the course (certificates are not emailed or posted).


What are the benefits of purchasing AllergyWise for Schools (including certificate) for all staff?

We encourage a whole school allergy awareness approach as this is the safest way to manage allergic children in school. Purchasing the course for 20 or more staff means you will also have access to our new allergy awareness lesson resource packs for primary and secondary schools! Click here for more information about these lesson resources.  


How much does the course cost?

Our AllergyWise for Schools (including certificate) course costs just £5+vat per staff member. As a charity we receive no government funding meaning every penny we raise through fundraising, donations and course sales allows us to continue our work to support people at risk of life-threatening allergic reactions. Purchasing the course for 20 or more staff means you will also have access to our new allergy awareness lesson resource packs!

There is a free LITE version of the course available here, however, this course does not include any quizzes, final assessment or certificate of completion. The LITE course does not include access to our lesson resource packs.


I have completed the AllergyWise for Schools (including certificate) course. How do I download my certificate?

Login to AllergyWise here. Click on the course called 'AllergyWise for Schools Certificate' to download your digital certificate.


I started the AllergyWise for Schools course but can’t access it anymore. What do I do?

We have recently changed the set up of the AllergyWise for Schools course. You will need to enrol again here. We encourage all staff to complete our full course including certificate as this includes quizzes, a final assessment to prove learning and also includes a digital certificate of completion. Your school can bulk purchase the course for all staff - purchasing the course for 20 or more staff means you will also have access to our new allergy awareness lesson resource packs for primary and secondary schools! Click here for more information and to enrol onto the full course. 

General FAQs


Why doesn’t my login work?

Your username will be the email address that you used when you registered for the course. If you’ve forgotten your password click on the link called “forgot password?” below the login button. You will be sent an email to reset your password.

 

Can a colleague share my login?

All of our AllergyWise courses are designed to be done individually. If you give your login details to someone else the quizzes and course assessment will have already been completed by you and they will not be able to get a course completion certificate. If they would like to do the course themselves, they will need to set up their own login.

 

Why can’t I see some of the films on the course?

Some of our films are on YouTube and may have been blocked by your IT system.

 

Why is my course not completed? I’m sure I’ve been through all the lessons?

You can see all the lessons on the course down the left-hand side of your screen. Each lesson has an orange circle that will be filled when the lesson is complete. You must move through each lesson in order by clicking ‘Complete and continue’ on the top right corner of your screen. You must compete the final ‘Feedback’ lesson to complete the course where you then have the option to buy a certificate – don’t forget to click the ‘Complete and Continue’ button on this page too!


How long will I have access to my course content?

You can log in to access your course content for 12 months. After 12 months you will need to re-register to take the course again. We recommend repeating training every 12 months.

Certificates


Will I receive a certificate when I complete my course?

We don’t send paper certificates to you in the post.

If you’d like proof that you’ve mastered AllergyWise, you can buy a proof of course completion e-certificate for just £5+VAT and support the work of Anaphylaxis UK.

You need to have completed and passed the final course assessment to be able to purchase an e-certificate and you can download your certificate at any time in the 12 months following completion of your course. You certificate will also be saved in the course curriculum section of your course.


Why do I have to pay for a course completion certificate?

As a charity we receive no government funding meaning every penny we raise through fundraising, donations and sales allows us to continue our work to support people at risk of life-threatening allergic reactions.


Will a certificate be sent to me by email?

Our certificates are not sent by email. Once you have completed your course assessment and feedback and paid, click on ‘complete and continue’ in the top right corner and your certificate will appear. Click the grey download button underneath to save the certificate to your computer.

 

I’ve downloaded my certificate but I can’t find it?

If you can’t find your certificate once it has been downloaded onto your PC or device try looking in your downloads folder. The certificate is also stored in the course curriculum of your online course.


Is it a paper certificate?

In a bid to go greener and help the environment our certificates are downloads as PDF and are not paper.